1. Introduction
Planet Lookout is committed to protecting the privacy of individuals who interact with our website at planetlookout.com.au and who engage our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily provide, including when you:
- Submit a quote request or eligibility enquiry through our website
- Call or email us directly
- Engage us to carry out an installation or service
- Communicate with us via any other means
This may include your name, residential or business address, phone number, email address, energy usage details, and information about your property relevant to the services you are seeking.
2.2 Rebate and Eligibility Information
To process applications under the Solar Homes Programme, Victorian Energy Upgrades (VEU) scheme, or the Federal Cheaper Home Batteries Programme, we may collect additional information including household income details, property ownership status, and existing energy system details. This information is used solely for the purpose of verifying and submitting rebate applications on your behalf.
2.3 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address and browser type
- Pages visited and time spent on the site
- Referring website or search terms
- Device type and operating system
This information is collected via cookies and similar technologies and is used to improve website performance and user experience.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Assess your eligibility for government rebate programmes
- Submit and manage rebate applications on your behalf
- Schedule and carry out installations and services
- Issue invoices and process payments
- Comply with legal and regulatory obligations, including those imposed by Solar Victoria and the Department of Energy, Environment and Climate Action (DEECA)
- Improve our website and services
- Communicate with you about your job, follow up on completed work, or send relevant service information
We will not use your information for any purpose that is incompatible with the reason it was collected, without first obtaining your consent.
4. Disclosure of Your Information
4.1 Government Bodies and Scheme Administrators
Where necessary to process rebate applications, we may share your information with Solar Victoria, the Clean Energy Regulator, the Department of Energy, Environment and Climate Action (DEECA), or other relevant government agencies. This is done with your knowledge and for the purpose of securing entitlements on your behalf.
4.2 Service Providers
We may share your information with third-party service providers who assist us in operating our business, such as scheduling software providers, accounting platforms, or compliance systems. These providers are required to handle your information in accordance with this policy and applicable privacy law.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law, court order, or a regulatory authority, or where we believe disclosure is necessary to protect our rights or the safety of any person.
4.4 No Sale of Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your experience and understand how visitors interact with our content. Cookies are small text files stored on your device.
You can control cookie settings through your browser. Disabling cookies may limit the functionality of some parts of our website. We may use analytics tools such as Google Analytics to collect non-identifiable usage data.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure data storage, restricted internal access, and encrypted communications where applicable.
While we take these precautions seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Information related to rebate applications may be retained for the period required under the relevant government programme terms.
When your information is no longer required, we will take reasonable steps to destroy or de-identify it.
8. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections where you believe the information is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us using the details in Section 11. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).
In some circumstances, we may be unable to provide access (for example, where it would unreasonably impact the privacy of other individuals). If we refuse a request, we will give you written reasons.
9. Complaints
If you believe we have handled your personal information in a manner that is inconsistent with this policy or the Australian Privacy Principles, you may lodge a complaint with us directly.
Please contact us in writing at the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
10. Third-Party Links
Our website may contain links to external websites, including government rebate portals and scheme information pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Planet Lookout
- Address: 35 Marshall Terrace, Montrose VIC
- Phone: 409 029 613
- Website: planetlookout.com.au
- Service area: All of Victoria
- Hours: Mon–Fri 9:00 AM – 5:00 PM
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. The current version will always be published on our website at planetlookout.com.au, with the effective date noted at the top of this document.
We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised policy.
Planet Lookout — Victoria’s energy upgrade specialists | planetlookout.com.au | 409 029 613